Free shipping on orders above ₹5,000  ·  Complimentary samples with every order
Reolence

Privacy Policy

Effective Date: 9/7/2026

1. Information We Collect

At Reolence, we respect your privacy and are committed to protecting your personal data. We collect personal information such as your name, email address, phone number, and shipping address strictly for the purpose of fulfilling your orders, verifying shipping logistics, and providing exceptional customer service. As part of our commitment to a frictionless experience, we do not require or force you to create a user account to shop with us.

We may also automatically collect non-personally identifiable information such as your IP address, browser type, and operating system to improve our website performance and security.

2. Payment Security

Your payment details are securely processed by Razorpay, our certified Payment Card Industry Data Security Standard (PCI DSS) compliant payment gateway partner. Reolence does not store, process, or have any direct access to your raw credit card numbers, CVV codes, or UPI PINs.

3. How We Use Your Data

We use your information exclusively to:

  • Process and fulfill your transactions seamlessly.
  • Send critical order confirmations, tax invoices, and shipping tracking updates.
  • Communicate with you regarding customer support inquiries.
  • (Only if explicitly opted-in) Send you exclusive updates about new fragrance launches, seasonal collections, and private sales.

4. Cookies and Local Storage

Our website utilizes local storage and minimal cookies to remember your cart contents and wishlist items, ensuring a seamless and uninterrupted browsing experience even if you accidentally close your browser. You retain full control and can clear these data at any time via your browser settings.

5. Third-Party Sharing

We absolutely do not sell, trade, or rent your personal identification information to any third parties. We only share the strictly necessary delivery details (Name, Address, Phone Number) with our trusted logistics partners (such as BlueDart, Delhivery, or FedEx) to ensure your fragrance reaches your doorstep safely and on time.

6. Your Rights

Depending on your jurisdiction, you may have the right to request access to, modification of, or deletion of your personal data. If you wish to exercise these rights, please contact our privacy team at support.reolence@gmail.com.